Return & Refund Policy

At Strio, we are committed to providing high-quality products and exceptional customer service. This Refund & Warranty Policy explains your eligibility for returns, refunds, replacements, and warranty coverage for products purchased from Strio.com.

Products purchased from third-party retailers, online marketplaces, distributors, resellers, unauthorized sellers, or second-hand marketplaces are not eligible for returns, refunds, exchanges, replacements, or warranty service through Strio.com.

If you purchased your product from a third-party seller, you must contact that seller directly regarding their return, refund, or warranty policy.

Only products purchased directly from Strio.com are eligible for the benefits outlined in this policy.

30-Day Return Eligibility

Products purchased directly from Strio.com may be eligible for a refund within 30 days of the delivery date, subject to the conditions outlined below.

To qualify for a refund:

• The product must have been purchased directly from Strio.com.

• The return request must be submitted within 30 days of delivery.

• The product must comply with our return eligibility requirements.

Returns that do not meet these requirements may be declined.

Non-Refundable Charges:

Refunds are limited to the purchase price of the product only.

The following are non-refundable:

• Original shipping charges

• Shipping insurance

• Taxes

• Duties

• Expedited shipping fees

• Any additional service or processing fees

Refunds will be issued to the original payment method after the returned product has been received and inspected.

After 30 Days:

Once the 30-day refund period has expired, products are no longer eligible for a monetary refund.

Eligible battery-operated devices may instead qualify for replacement under Strio's Limited Warranty, provided all warranty requirements are met.

Limited Warranty:

Warranty Coverage

Strio provides a 60-Day Limited Warranty on eligible battery-operated devices purchased directly from Strio.com.

The warranty covers manufacturing defects and internal hardware failures that occur during normal intended use within 60 days from the original delivery date.

If a valid warranty claim is approved, Strio will, at its sole discretion:

• Repair the product;

• Replace the product with the same model; or

• Replace it with a comparable product of equal or greater value if the original model has been discontinued.

No cash refunds will be issued under this warranty after the 30-day refund period has expired.

Products Covered:

The warranty applies only to battery-operated devices purchased directly from Strio.com.

Products Not Covered:

This warranty does not apply to:

• Pre-filled cannabis oil devices

• Glass products

• Rolling trays

• Device attachments

• Replacement parts

• Silicone glass collection

• Silicone accessories

• Products without a battery

If a product is sold with an attachment, only the battery-operated device itself is covered.

What Is Covered?

The Limited Warranty covers manufacturing defects and hardware failures including:

• Device does not power on upon arrival.

• Device is defective out of the box.

• Device will not charge.

• Battery fails to hold a charge.

• Internal electrical failure during normal intended use.

• Manufacturing defects affecting normal operation.

Warranty coverage applies only after our support team verifies that the issue is caused by a manufacturing defect.

What Is Not Covered?

The Limited Warranty does not cover:

• Products purchased anywhere other than Strio.com.

• Lost or stolen products.

• Normal wear and tear.

• Cosmetic damage, including scratches, dents, discoloration, or finish wear.

• Damage caused by cartridge or atomizer leaks.

• Water or other liquid damage.

• Damage resulting from misuse, abuse, negligence, accidents, or improper storage.

• Damage caused by dropping or impact.

• Damage resulting from unauthorized repairs or modifications.

• Devices that have been opened or disassembled.

• Damage caused by using non-Strio chargers, cables, accessories, or attachments.

• Counterfeit or imitation products.

• Damage caused by attempting to access the internal lithium-ion battery.

• Accessories, attachments, or consumable items.

Purchases from Third-Party Sellers:

Products purchased from:

• Retail stores

• Smoke shops

• Vape shops

• Online marketplaces

• Amazon sellers

• eBay

• Facebook Marketplace

• Craigslist

• Distributors

• Resellers

• Unauthorized sellers

• Private sellers

are not eligible for:

• Returns through Strio.com

• Refunds through Strio.com

• Exchanges

• Warranty claims

• Replacement products

Warranty coverage is available only to the original purchaser who purchased directly from Strio.com.

If you are unsure whether a retailer is authorized, please contact us before making your purchase.

Customer Responsibilities:

To maintain warranty eligibility, customers must:

• Use the product only as intended.

• Follow all operating, charging, cleaning, and maintenance instructions.

• Use genuine Strio chargers and compatible accessories.

• Retain proof of purchase.

• Provide requested information during the warranty claim process.

Failure to meet these requirements may void warranty coverage.

Product Safety:

Do not attempt to open, modify, repair, or access the internal lithium-ion battery.

Opening or altering the device is dangerous and will immediately void the Limited Warranty.

If your device experiences an internal malfunction, discontinue use and contact Strio Customer Support.

Discontinued Products:

If your product has been discontinued and a warranty claim is approved, Strio may replace it with the same product or a comparable product of equal or greater value.

How to Submit a Warranty Claim?

To submit a warranty claim, contact our Customer Support team.

Email: support@strio.com

Please include:

• Order number or proof of purchase

• Description of the issue

• Photos or videos, if requested

• Your contact information

Our team will review your claim and provide further instructions if your product qualifies for warranty service.

Warranty Disclaimer:

To the fullest extent permitted by applicable law, this Limited Warranty is the exclusive warranty provided by Strio.

Strio disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Where such disclaimers are prohibited by law, any implied warranties shall be limited to the duration of this Limited Warranty.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Limitation of Liability:

To the fullest extent permitted by applicable law, Strio and its affiliates, officers, employees, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use or inability to use any Strio product.

This includes, but is not limited to:

• Property damage

• Damage to cartridges or accessories

• Damage to third-party products

• Loss of use

• Loss of profits

• Loss of business

• Business interruption

• Loss of data

In all circumstances, Strio's total liability shall not exceed the original purchase price paid for the product giving rise to the claim.

Changes to This Policy:

Strio reserves the right to update or modify this Refund & Warranty Policy at any time without prior notice. The version published on Strio.com at the time of your purchase will govern your order unless otherwise required by applicable law.

Contact Us

For questions regarding returns, refunds, or warranty claims, please contact:

Customer Support: support@strio.com

By purchasing and using a Strio product, you acknowledge that you have read, understood, and agree to the terms of this Refund & Warranty Policy.