Man Vaping

Help Center

Help Center


Answers to most common questions about products, orders, shipments, and payments.
What is STRIO?

STRIO is an international team of smoking enthusiasts who want to make the highest-quality, most innovative, and unique smoking hardware available anywhere.

What does 510 thread mean?

510 describes the type of threading that is used to screw the bottom of the cartridge to the appropriate vape battery, this is the most common type of vape cartridge.

What is a 510 battery?

A 510 battery is an electronic device used to smoke vape cartridges.

What is a vaporizer?

A vaporizer is an electronic device used to smoke various products such as flower and concentrate.

What is preheating?

Preheating warms up the cartridge prior to use to help prevent clogs and keep your smoking sesh smooth. We recommend you ALWAYS preheat with our devices as distillates can vary in thickness.

What is a Cartboy/Cartbox?

Our latest innovation! The Cartboy and Cartbox allow you to hide a 1-2g cart inside a traditional looking vape battery so you can smoke whatever you want incognito ;)

What type of packaging do you ship my order in?

We use discreet plain brown padded envelopes and boxes so no one can tell what you ordered.

Can I freeze the Frozen Hammer?

Yes, but only the glycerin insert, please NEVER freeze the glass bowl or it could shatter in use when heated.

How fast will I get my order?

Standard shipping typically takes 5-8 business days and Expedited shipping typically takes 3-5 business days but we cannot guarantee shipping times. Our carrier is USPS and the shipping times vary, especially around any holidays. Please make your purchases well in advance of any holiday to ensure arrival. Once your order is shipped an automated email will be sent to the email address you provided when you placed your order with USPS tracking information. Our office is open Monday-Friday and our shipping cutoff is 4pm CST. If your order is received after that time it will be processed on the following business day. 

Do you offer wholesale?

Yes! Please contact us with your business documents handy and we can setup your wholesale account.